We are looking for a well-spoken telesales representative to be resonsible for soliciting sales and donations over the telephone. The telesales representative’s responsibilities include contacting potential customers, reading from a prescribed script, focusing on cutomer needs to close sales, and documenting customer information, purchases, and reactions.

Requirements

• Excellent communication skills.
• Creative thinking skills.
• The patience and ability to engage customers in conversation.
• Good sales ability.
• Working knowledge of relevant computer software.
• Excellent interpersonal and problem solving skills.
• The ability to handle rejection and stress in soliciting customers.

Job Role

• Handle Inbound and Outbound calling for customer service.

• Identify and assess customers needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive

• Communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits

• Conduct follow-ups to ensure complete resolution of issues.

• Keep records of customer interactions and process customer accounts.

• Follow communication procedures, guidelines, and policies.

• Take the extra mile to engage customers.